Privacy Statement

The collection and handling of personal information in Australia is regulated by the Privacy Act 1988. Personal information is basically information or an opinion which can identify you.

The purpose of this Privacy Statement is to explain how we may collect personal information about you from our website, and how we might use, disclose and handle that personal information.

Omega SeniorCare Group maintains the website, which is hosted by Internode Systems Pty Ltd on behalf of Omega. Any reference to "We" in this Privacy Statement refers to Omega SeniorCare only.

Collection of Personal Information

Electronic forms and emails
When you complete and forward to us the electronic form contained on our 'Contact Omega SeniorCare' page, the form collects personal information to assist us in responding to your enquiry.

This information is then stored in our database for future reference and is only used for the purpose of us providing information to you.

How we use your personal information
We will only use your personal information for the purpose for which you provided it to us, except as outlined in this section.

We may use, reproduce, adapt or retrieve your personal information for statistical purposes (eg to calculate how many people are using this site). These statistics may be published, but not in a way which will identify any individual.

The reason we collect statistical information about the use of this site (whether through cookies, or click stream data, or through aggregating statistics about users) is that we need this information for:

• website and system administration, including monitoring to prevent security breaches
• maintaining and improving the website
• reporting purposes
• research and development
• to produce statistics about the traffic on the website.

 How we disclose your information
We will not disclose your personal information without your consent unless authorised or required by law.

Security of your personal information
We take all reasonable steps to ensure that the information (including personal information) we hold in our servers is not subject to loss, misuse or unauthorised access or alteration. We will continue to hold your personal information, even if inactive, for an extended period of time. If you wish us to destroy your personal information you can advise us in writing or via email (go to: Contact Us). However, Omega SeniorCare Group cannot accept any liability for any loss suffered by you as a result of unauthorised access to this site.

This site does not provide facilities for the secure transmission of information across the Internet. You should be aware that there are inherent risks associated with the transmission of personal information via the Internet.

You should also note that if you link to another website from this site, a different privacy and security statement is likely to apply. Therefore, once you leave this site, you should check the online privacy and security statements of the new website.

Access to your personal information
In most cases, the Privacy Act gives you the right to gain access to personal information that we hold about you. All requests for access to your personal information will be handled by our privacy access officer, who can be contacted by writing to the address set out below.

We will deal with all requests for access to personal information as quickly as possible. Requests for a large amount of information, or information which is not currently in use, may require further time before a response can be given. Please note that we are entitled to charge you the reasonable costs which we incur in complying with such a request for access.

In some cases, consistent with the Privacy Act, we may refuse to give you access to personal information we hold about you. This includes circumstances where giving you access:

• would have an unreasonable impact on other people's privacy
• would prejudice negotiations we are having with you
• would prejudice an investigation of unlawful activity
• would prejudice activities carried out by, or for, a law enforcement agency.

 If we refuse to give you access we will provide you with reasons for our refusal.

Generally, if you request us to do so we will amend any personal information about you held by us which is inaccurate, incomplete or out of date. If we disagree with you about the accuracy, completeness or currency of a record of your personal information held by us, we will take reasonable steps to associate with that record a statement to the effect that you claim this to be the case, if you request us to do so.

When to check this privacy policy
We may make changes to this privacy policy from time to time, so you should check it each time you visit this site.

How to contact us
We want to develop a long and trusted relationship with you. If at any time you:

• have any questions regarding this Privacy Statement
• the practices of this site or dealings with this Site
• or if you are concerned that we have breached your privacy and wish to make a complaint please contact us at:

Omega SeniorCare Group

The Managing Director
Level 1 / 169 Fullarton Road
DULWICH SA 5065
T: (08) 8131 3933
F: (08) 8131 3955
E: info@omegaseniorcare.com.au

If you would like to know more about your rights under Australian privacy laws, please see the Privacy Commissioner's website at http://www.privacy.gov.au

This privacy policy was last reviewed and updated on 1st March 2010.

Disclaimer

The material contained in this website is made available by the Omega SeniorCare Group for the purpose of providing indicative information only.

Information in this site is subject to change without notice, and although every effort has been made to ensure accuracy, users are responsible for making their own assessment and for verifying relevant representations, statements and information applicable at time of purchase.

Before relying on the information, users should obtain appropriate advice relevant to their particular circumstances.

We therefore recommend that you contact us to clarify any information contained in this site by going to the 'Contact Us' page and providing your details for a staff member to get in touch with you.

Links provided to other websites are provided for the user?s convenience and do not constitute endorsement of the information at those sites. The Omega SeniorCare Group accepts no responsibility for material contained in any site that is linked to this website.

Use of Photographs

The photographs of this site contain a combination of paid actors and residents of our properties. All photographs are used with permission.

Photographs of residents now deceased are used in fond remembrance.

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