What is FamilyCare?

'...the care you would give if only you could.'

FamilyCare is exclusive to Omega FamilyCare Apartments and is a unique concept of care that is designed to put you, our customer, in control. It is what distinguishes us from other retirement or senior's accommodation villages.

Every service we provide is optional, so you can have us do as much, or as little, as you want. There are no timetables, fixed packages or structured approach.

Our professional team of FamilyCare Assistants are multi-skilled and their primary concern is to care for you as an individual, for you to be respected unconditionally for who you are.

In addition to the security and privacy of FamilyCare at our properties, you have the companionship of living with other like-minded people. You retain your independence by having assistance with difficult tasks, and you unburden your family from routine responsibilities so they can spend quality time with you.

Your family has peace of mind knowing you are safe and secure. You have someone always looking out for you and that help is always there 24 hours a day, 7 days a week when needed.

All of our FamilyCare Apartments are licensed under the Supported Residential Facilities Act and are operated under the Retirement Villages Act. For more information go to:

Supported Residential Facilities Act:
www.legislation.sa.gov.au

Retirement Vilages Act:
www.legislation.sa.gov.au

Housekeeping Services

Virtually any home service is available simply by requesting it. What's more, you will be secure in the knowledge that every member of our team has to first meet our very strict criteria. This ensures both quality of service and security.

Here are just a selection of the services that you can request:

• housekeeping
• regular apartment cleaning
• spring cleaning
• laundry
• apartment repairs and maintenance
• handyman jobs.
   

Personal Care

Even though you may never find it necessary to utilise the personal care services that are available, you can feel secure in the knowledge that a trained team member is always available. The choice and level of service is always yours. How much or how little support you receive is up to you.

Each of our Omega FamilyCare Apartments is licensed under the Supported Residential Facilities Act and has a FamilyCare team member on the premises 24 hours a day, every day of the year. And, when you live in one of our apartments, you'll be given the option of having a Personal Service Plan prepared with our Director of Care. In this plan you determine the level of care you would like on a regular basis or of course you can call on practically any service at any time.

If you choose, your plan can be reviewed quarterly, or even more frequently; it's up to you. At any time, our Director of Care is available for personal consultations and to liaise with your medical practitioner, specialist or family.

Each apartment is fitted with help buttons that can be used at any time. If you prefer, you can have the added security of a personal pendant that can be worn as you move around your home or in the garden.

At Omega FamilyCare Apartments, you can be sure that each of our FamilyCare team members has been selected because of their commitment to and empathy for older people and their families. To be sure that our level of service is maintained, frequent training is undertaken and you'll be asked periodically to evaluate the services that we provide.

Anything You Want

Aside from housekeeping and personal care services, we can also assist you with just about any other service that you may require.

This can include pet care or a chaperone service to help you with the shopping or as a companion for attending appointments and social events. Again, this is entirely your choice and your privacy is always respected.

We also have a list of reputable and professional external service providers who can assist you in a number of areas. All of our service providers are very closely screened and over the years have established a good reputation with our residents and team. They also meet our requirements for high customer satisfaction and customer first philosophy.

A small sample of their services include:

• carpet cleaning
• car washing
• curtain dry cleaning
• painting
• electrical.

 Any additional assistance you may require can be arranged with our Director of Care. No matter how small or large your request may be, we are happy to be of service.

Community Care

It is also important to note that a range of government funded programs may also be available to you once you have become a resident.

For example, one such program is the 'Metro Home Link' which is an intervention program designed to keep you out of hospital during minor acute illness. This program provides free, short-term care for up to six days in your apartment. Our FamilyCare team has been approved to provide the necessary services, and once a referral has been obtained from your medical practitioner, your needs can be discussed with our Director of Care.

For this or any other program that may be available to assist you, our Director of Care can provide you with further information and help you make arrangements to gain the assistance you need.

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